Refund Policy

We want you to be completely satisfied with DocxForge Pro. Because the software runs locally on your PC and depends on your specific environment (Windows version, Microsoft Word installation, and Excel data structure), we offer a generous trial period and a straightforward refund policy that complies with Paddle’s requirements.

1. 14‑day money‑back guarantee

We offer a 7‑day free trial to test the software before purchasing. After you make a payment, you have a full 14 calendar days from the date of the transaction to request a refund for any reason — no questions asked.

If you purchased without using the trial, the 14‑day period still applies from the payment date.

2. How to request a refund

To initiate a refund, contact us directly:

Email: support@docxforgepro.com

Please include the email address used for the purchase and your order/receipt number. Refund requests made via social media, public forums, or third‑party platforms will not be processed.

3. Consequences of a refund

When a refund is issued, your right to use the Software is immediately terminated:

• Your License Key will be permanently deactivated on our servers and will no longer work.
• You must uninstall and delete all copies of DocxForge Pro from your devices and storage.

4. Contact

If you have questions about this policy or need assistance, contact us at: support@docxforgepro.com